by dougm » Thu Dec 30, 2010 10:17 am
OK, I need to post a BIG plug for Wick's Aircraft. Sometime back I had ordered my streamline tubing for the cabanes & interplanes. When the box arrived I checked for damage (none) and checked my order (yup, 12 pieces, 6 @ 42" & 6@ 54") and promptly tucked the box in a corner.
Yesterday I was going through the tubing and noticed that one piece was warped (as you would see sighting a piece of lumber lengthwise). Upon further investigation I discovered that 6 of the 12 pieces I ordered were either bent slightly or crowned and unusable.
I decided to call Wick's and see what, if anything, could be done. When I talked to the manager I realized that my original order was 10 months old (ooops! a little late to be complaining now.). I explained the situation and acknowledged that I should have checked these more thoroughly when I received them. Well, after a short discussion, the manager decided he'd just replace them for me @ no charge!!! He acknowledged that at the time they were sourcing their streamline out of china and the quality was not always there. They are now sourcing their streamline out of the U.S. and expect better results.
So, three cheers for Wick's customer service!!!
Also, a lesson learned - check your tubing thoroughly upon receipt. This could have been a very expensive mistake on my part.
OK, I need to post a BIG plug for Wick's Aircraft. Sometime back I had ordered my streamline tubing for the cabanes & interplanes. When the box arrived I checked for damage (none) and checked my order (yup, 12 pieces, 6 @ 42" & 6@ 54") and promptly tucked the box in a corner.
Yesterday I was going through the tubing and noticed that one piece was warped (as you would see sighting a piece of lumber lengthwise). Upon further investigation I discovered that 6 of the 12 pieces I ordered were either bent slightly or crowned and unusable.
I decided to call Wick's and see what, if anything, could be done. When I talked to the manager I realized that my original order was 10 months old (ooops! a little late to be complaining now.). I explained the situation and acknowledged that I should have checked these more thoroughly when I received them. Well, after a short discussion, the manager decided he'd just replace them for me @ no charge!!! He acknowledged that at the time they were sourcing their streamline out of china and the quality was not always there. They are now sourcing their streamline out of the U.S. and expect better results.
So, three cheers for Wick's customer service!!!
Also, a lesson learned - check your tubing thoroughly upon receipt. This could have been a very expensive mistake on my part. :oops: